People & Operation Officer

Job Description

1. 1. Relationships management: maintain good communications with merchants to understand their needs.
   2. Manage end-to-end recruitment processes (job posting, screening, interviews, offering, onboarding)
   3. Handle payroll coordination, employee administration, and benefits (BPJS, leave, etc.) in collaboration with finance
   4. Develop and implement HR policies, SOP, and ensure compliance with labor regulations
   5. Manage and monitor employee performance (OKR/KPI) and workforce productivity
   6. Oversee office operations including inventory, maintenance, and vendor management
   7. Organize internal events, training, and company activities
   8. Provide administrative and operational support to management

Requirements

1. 1. Proven experience in sales, business development, AM or a related role for at least 2 years.
   2. Bachelor’s degree in Psychology, Management, or related field
   3. 2–4 years of experience in HR / People Ops / HRGA (startup/operational environment preferred)
   4. Strong understanding of payroll, employee administration, and labor regulations
   5. Experience handling white-collar and blue-collar employees
   6. Data-driven mindset (attendance, payroll, performance tracking)
   7. Strong execution skills, able to handle multiple priorities in fast-paced environment
   8. Detail-oriented, organized, and disciplined in administrative processes
   9. Assertive, proactive, and able to identify & escalate workforce issues & Able to work independently with minimal supervision