FAQ – Surplus Indonesia

[vc_row full_width=”stretch_row_content_no_spaces”][vc_column][vc_single_image image=”3044″][/vc_column][/vc_row][vc_row][vc_column offset=”vc_hidden-md vc_hidden-sm vc_hidden-xs”][vcex_spacing size=”30px”][vc_column_text]Frequently Ask Question (FAQ)
Contains questions about Surplus services and applications[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column offset=”vc_hidden-lg”][vc_column_text]Frequently Ask Question (FAQ)
Contains questions about Surplus services and applications[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_separator border_width=”2″][vcex_spacing size=”20px”][vcex_toggle heading=”What is Surplus app?” heading_tag=”h2″ heading_font_size=”20px”]Surplus is an application for ordering excess food stock from food stores, which has the potential to be wasted if it is not sold out before closing time, with discount prices always 50%.[/vcex_toggle][vcex_spacing size=”20px”][vc_separator border_width=”2″][vcex_spacing size=”20px”][vcex_toggle heading=”Is the Surplus application different from other food ordering applications?” heading_tag=”h2″ heading_font_size=”20px”]The Surplus application is different from other applications because it only sells excess food (overstock products) from cafes/restaurants/hotels/catering/bakeries/fruit shops/etc. with a minimum discount of 50% at certain times (Flash Food Sale) or at the end of the day ( Closing Hour Discount/Clearance Sale).[/vcex_toggle][vcex_spacing size=”20px”][vc_separator border_width=”2″][vcex_spacing size=”20px”][vcex_toggle heading=”Is the food sold on the Surplus application safe to consume?” heading_tag=”h2″ heading_font_size=”20px”]Yes, the food sold from Rekan Surplus is food that is still suitable and safe for consumption, has not expired, and has not even been touched at all. We try to prevent edible food from being wasted simply because it is not sold out.[/vcex_toggle][vcex_spacing size=”20px”][vc_separator border_width=”2″][vcex_spacing size=”20px”][vcex_toggle heading=”What are the advantages of buying food through the Surplus application?” heading_tag=”h2″ heading_font_size=”20px”]By ordering food through the Surplus application, you can save up to 50% on expenses while contributing to preventing food waste for the sake of environmental sustainability (automatically becoming a Food Waste Hero![/vcex_toggle][vcex_spacing size=”20px”][vc_separator border_width=”2″][vcex_spacing size=”20px”][vcex_toggle heading=”Where can I get the Surplus application?” heading_tag=”h2″ heading_font_size=”20px”]The Surplus application can be downloaded via Google Playstore for Android users and the App Store for iOS users. Don’t be mistaken, there are 2 types of Surplus applications on Google Play, namely the Surplus application for customers and the Surplus Partner application for Surplus partners.[/vcex_toggle][vcex_spacing size=”20px”][vc_separator border_width=”2″][vcex_spacing size=”20px”][vcex_toggle heading=”In which areas can the Surplus application be used?” heading_tag=”h2″ heading_font_size=”20px”]Currently, Surplus Partners are spread across the JABODETABEK, Bandung, Yogyakarta and Malang areas. However, we still need your support to spread information about the Surplus application so that more food shops join as Surplus Partners in our coverage areas and in new areas.[/vcex_toggle][vcex_spacing size=”20px”][vc_separator border_width=”2″][vcex_spacing size=”20px”][vcex_toggle heading=”How do I pay for orders on the Surplus app?” heading_tag=”h2″ heading_font_size=”20px”]Currently you can make transactions on the Surplus application using OVO/Gopay/DANA/ShopeePay. Payment via cash is not yet possible.[/vcex_toggle][vcex_spacing size=”20px”][vc_separator border_width=”2″][vcex_spacing size=”20px”][vcex_toggle heading=”How can I get food from the Surplus app?” heading_tag=”h2″ heading_font_size=”20px”]You can choose to pick up your order yourself at the Rekan Surplus store or use the delivery service from the Surplus application which is integrated with Gosend.[/vcex_toggle][vcex_spacing size=”20px”][vc_separator border_width=”2″][vcex_spacing size=”20px”][vcex_toggle heading=”Is there a time limit for picking up orders?” heading_tag=”h2″ heading_font_size=”20px”]Always pay attention to the collection time that has been set by the Surplus Partner! You cannot take food outside the specified time.[/vcex_toggle][vcex_spacing size=”20px”][vc_separator border_width=”2″][vcex_spacing size=”20px”][vcex_toggle heading=”What if I want to cancel the order?” heading_tag=”h2″ heading_font_size=”20px”]If you choose the Pick Up method, you cannot cancel the order. If you choose to use Delivery, you can cancel the order on the order details screen only when the order status shows “Searching for a driver” or “Driver is taking the order to the store”. If the food has been delivered to your place, cancellations are no longer possible.[/vcex_toggle][vcex_spacing size=”20px”][vc_separator border_width=”2″][vcex_spacing size=”20px”][vcex_toggle heading=”How long does the refund process take after I cancel my order?” heading_tag=”h2″ heading_font_size=”20px”]If you choose the Pick Up method, you cannot cancel the order. If you choose to use Delivery, you can cancel the order on the order details screen only when the order status shows “Searching for a driver” or “Driver is taking the order to the store”. If the food has been delivered to your place, cancellations are no longer possible.[/vcex_toggle][vcex_spacing size=”20px”][vc_separator border_width=”2″][vcex_spacing size=”30px”][/vc_column][/vc_row][vc_row full_width=”stretch_row” css=”.vc_custom_1752797289094{padding-top: 20px !important;background-color: #000000 !important;}”][vc_column width=”1/4″ offset=”vc_hidden-lg”][vc_column_text css=”.vc_custom_1752796838907{margin-top: 10px !important;}”]

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Surplus Contribution to SDG’s Impact

[/vc_column_text][vc_column_text css=”.vc_custom_1763017237205{margin-top: 10px !important;}”] [/vc_column_text][/vc_column][vc_column width=”1/6″ offset=”vc_hidden-lg”][vc_column_text]Business[/vc_column_text][vc_wp_custommenu nav_menu=”6″][/vc_column][vc_column width=”1/4″ offset=”vc_hidden-lg”][vc_column_text]Customer[/vc_column_text][vc_wp_custommenu nav_menu=”7″][/vc_column][vc_column width=”1/3″ offset=”vc_hidden-lg”][vc_column_text]

Surplus Indonesia

PT Ekonomi Sirkular Indonesia

Jl. Wijaya I, No.81-11, Petogogan, Kebayoran Baru, Jakarta Selatan, DKI Jakarta, 12170, Indonesia

cs@surplus.id

0857-7652-2902

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